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Delayed Baggage

In the unexpected event that you do not receive your baggage upon arrival at Sønderborg Airport, a missing baggage report must be made. This should be carried out at the desk in the arrivals hall.

Your baggage will then be tracked down, via our World Tracer system.

When the baggage subsequently arrives at Sønderborg Airport, you will be contacted regarding delivery or collection.

Baggage won’t be delivered unless by previous arrangement with the customer.

You are always welcome to contact us for additional information, on weekdays between 06.00 and 18.00, on +45 73 42 21 72.

In the event that your baggage is still missing after 5 days, the search will be passed on to the appropriate airline. All communication thereafter must be taken up respectively with either Danish Air Transport or Alsie Express:

DAT: +45 75 58 37 77, or klage@dat.dk

Alsie Express: +45 88 81 11 11, or info@alsieexpress.com